Frequently Asked Questions

What is the Massachusetts Victim Relief Fund?

The Massachusetts Securities Division, an office of the Secretary of the Commonwealth of Massachusetts, established the Massachusetts Victim Relief Fund to provide recovery to individuals residing in Massachusetts who participated in a TelexFree promotion program. Grant Thornton LLP was retained as an Independent Claims Administrator to identify Massachusetts residents eligible to receive payments and to calculate and distribute payments to eligible recipients.

Why did I receive a check from the Massachusetts Victim Relief Fund?

If you received a check from the Massachusetts Victim Relief Fund, you were identified as a Massachusetts resident who participated in a TelexFree promotion program. You were therefore determined by the Independent Claims Administrator to be eligible to receive a distribution from the Massachusetts Victim Relief Fund.

I received a check from the Massachusetts Victim Relief Fund, but I was never a participant in a TelexFree promotion program. What should I do with the check I received?

If you received a check from the Massachusetts Victim Relief Fund but you did not participate in a TelexFree promotion program, do not deposit or cash the check. Please write VOID across the check. Mail the voided check to the Independent Claims Administrator at the address listed at the bottom of this page.

 

Grant Thornton LLP
Independent Claims Administrator
Massachusetts Victim Relief Fund
P.O. Box 960839
Boston, MA 02196

 

How long do I have to deposit or cash the check I received?

Any check received will be void if it is not deposited or cashed within 90 days of issuance.

Is this distribution from the Massachusetts Victim Relief Fund related to the proceeding of the TelexFree Bankruptcy Trustee?

No. The Massachusetts Securities Division, an office of the Secretary of the Commonwealth of Massachusetts, established the Massachusetts Victim Relief Fund to provide recovery to individuals residing in Massachusetts who participated in the TelexFree promotion program. The Massachusetts Victim Relief Fund is not related to TelexFree’s ongoing bankruptcy proceedings. If you have questions regarding the TelexFree bankruptcy proceedings you should contact the Trustee at the following website: http://www.kccllc.net/telexfree

What affect does this distribution have on other legal claims I may have against TelexFree?

You should consult your own legal advisor regarding the affect, if any, that receipt of this distribution may have on the validity of other legal claims you may have arising out of your participation in a TelexFree promotion program.

What should I do if I received more than one check in the same amount from the Massachusetts Victim Relief Fund?

Each person eligible to receive a distribution from the Massachusetts Victim Relief Fund is entitled to receive only one Final Pro-rata Distribution Share. The Final Pro-rata Distribution Share may, or may not, consist of two checks of different amounts. If you received two checks of the same amount, please cash or deposit one check at your bank, and write VOID across the second. Please then send the voided check back to the Independent Claims Administrator at the address listed at the bottom of this page. Full detail of how the Independent Claims Administrator will make distributions is contained in the Massachusetts Plan of Distribution.

Do I have to pay taxes on this distribution?

You should consult your own tax advisor regarding the federal, state, and other tax consequences of receiving this distribution.

I recently changed my address, who should I notify about my address change so that I can receive my check?

Please notify the Independent Claims Administrator of any change in address at the following site:  

Grant Thornton LLP
Independent Claims Administrator
Massachusetts Victim Relief Fund
P.O. Box 960839
Boston, MA 02196

I am a Massachusetts resident who participated in a TelexFree promotion program, but I did not receive a distribution. How do I file a claim to receive a check?

If you are a Massachusetts resident who participated in a TelexFree promotion program and did not receive a check from this settlement, you may submit a claim at the following website:  

Grant Thornton LLP
Independent Claims Administrator
Massachusetts Victim Relief Fund
P.O. Box 960839
Boston, MA 02196

 
The Independent Claims Administrator will review all claims and determine each claimant’s eligibility to receive a distribution from the Massachusetts Victim Relief Fund.

New claims must include:
1) the claimant’s name and a valid Massachusetts address;
2) a certification by the claimant that the claimant personally participated in one or more TelexFree Wholesale Packages and suffered a loss; and
3) valid evidence of claimant’s participation in TelexFree. Examples of valid evidence include:
a. a copy of an email, or other communication, from TelexFree specifically naming claimant and confirming the ownership of a TelexFree Wholesale Package;
b. an invoice from TelexFree requesting payment for a TelexFree Wholesale Package, containing the claimant’s name; and
c. proof of payment, such as a cleared check or credit card statement indicating payment, in the amount indicated on the invoice, specifically naming the claimant.

How was the amount of my distribution from the Massachusetts Victim Relief Fund determined?

The Independent Claims Administrator employed a method to cause each Eligible Participant to receive an equal (pro-rata) share of the funds available within the Massachusetts Victim Relief Fund. A full description of the method employed is detailed within the Massachusetts Distribution Plan.

I am an Eligible Participant, how much money am I going to receive?

The Massachusetts Victim Relief Fund contains approximately $3.5 million which will be distributed equally among all Eligible Participants under the Massachusetts Distribution Plan approved by the Massachusetts Securities Division, an office of the Secretary of the Commonwealth of Massachusetts.

The Massachusetts Distribution Plan anticipates that the Independent Claims Administrator will distribute a Final Pro-rata Distribution Share to each Eligible Participant, however the amount of this Final Pro-rata Distribution Share will not be known until after the period for submitting claims and identifying Eligible Participants ends.

All Eligible Participants will receive the same distributed amount, which is referred to as the Final Pro-rata Distribution Share. Eligible Participants who are known to the Independent Claims Administrator as of July 2015 will first receive a partial payment, which is referred to as the Initial Pro-rata Distribution Share. The Initial Pro-Rata Distribution Share will be followed by an additional distribution, which is referred to as the Remaining Pro-rata Distribution Share. The Initial Pro-rata Distribution Share, together with the Remaining Pro-rata Distribution Share, will equal the Final Pro-rata Distribution Share.

Eligible Participants who submit new claims or are required to submit valid evidence of their participation in a TelexFree promotion program will not receive the Initial Pro-rata Distribution Share. These Eligible Participants will receive one check equaling the Final Pro-rata Distribution Share after the Independent Claims Administrator has evaluated all claims and determined the final list of Eligible Participants.

Full detail of how the Independent Claims Administrator will make distributions is contained in the Massachusetts Plan of Distribution.

Will I receive compensation for ALL of my losses to TelexFree from the Massachusetts Victim Relief Fund?

In accordance with the Plan of Distribution, approved by the Massachusetts Securities Division, the Independent Claims Administrator shall distribute the Massachusetts Victim Relief Fund on a pro-rata bases to Eligible Participants. That means that the amount of your distribution does not necessarily match the amount of your losses.

My Final Pro-rata Distribution Share was less than I paid into the TelexFree promotion program. Why?

Each distribution to an Eligible Participant represents their pro-rata share of the Massachusetts Victim Relief Fund.

Can I get a copy of the Massachusetts Distribution Plan adopted by the Massachusetts Securities Division, an office of the Secretary of the Commonwealth of Massachusetts?

Yes. The Massachusetts Distribution Plan is located at Massachusetts Plan of Distribution

My parent/child/spouse received a check but they are now deceased. What should I do?

If you are the beneficiary or executor of the estate, please contact your bank or other financial institution first as they may cash the check if documentation regarding the status of the account holder and your status as the beneficiary/executor is presented.

If your bank or financial institution will not cash the check, by no later than November 4, 2015, please write VOID on the check and return it the Independent Claims Administrator, along with a letter of instruction and proof of your status as beneficiary/executor. This would include a copy of the death certificate. If you are listed as the surviving spouse on the Death Certificate, this is all the evidence the Independent Claims Administrator will need. If you are NOT listed on the death certificate, you must also submit copies of the court documents that list you as the estate executor or equivalent. Please send the voided check, written reissue request and supporting documentation to the Independent Claims Administrator.

How can I contact the Independent Claims Administrator?

You can send a letter to the Independent Claims Administrator at the following address:

 

Grant Thornton LLP
Independent Claims Administrator
Massachusetts Victim Relief Fund
P.O. Box 960839
Boston, MA 02196

Massachusetts Victim Relief Fund © 2015